Piero Termignone / Editor

A CX expert and founder of ImmerseCX, driven by a passion for improving customer experience. Held executive leadership roles at TTEC, Gainwell Technologies, Iusacell, and American Express, he has excelled in enhancing service quality, efficiency, and financial outcomes. A Certified Six Sigma Black Belt with global experience across the U.S., Argentina, Mexico, and the Philippines, Piero specializes in workforce management, process improvement, and innovative service strategies. Fluent in English and Spanish, he resides in Denver and enjoys scuba diving as a PADI Dive Master.